Members Choice Credit Union in 8951 South Fry Road

Customer Reviews about Members Choice Credit Union:

• ★ ★ ★ ☆ ☆
  Fry rd not so great in the customer service department. Technology not up with the other banks. Still hold my Chase and Capital One accounts because of the above review from me.
  By Joel Mills, August 15, 2017
• ★ ★ ★ ★ ☆
  UPDATE: I was just contacted by one of the managers of the customer service department. They did refund me the charges and quickly corrected the issue. She also informed me hat this issue would never happen again and that they were shopping around for new suppliers and help in the loan department. It has been resolved, but I'm keeping my good eye on things. For the second time now their loan department has played games with me. My first car loan I was charged for insurance on the vehicle after providing proof of insurance. I only turned it in a couple times, and they took off the charge in whole after the second time of proving I had insurance. Well come to my second car loan, and guess what, change insurance, prove coverage and get charged 3100 dollars for them shopping the most expensive insurance they could find. As soon as I received my new coverage, I sent it to them and received a confirmation number. A week later I got a letter stating that I had not provided coverage. Again I submitted my information and received confirmation. 2 months later I receive a letter in the mail stating that I had not covered my vehicle and that the bank had provided me insurance at my cost. This time I went into the actual branch and the gentleman personally sent the information to my loan officer while they were on the phone. They both stated that there was no issue with my account and that I had provided coverage properly. 3 days later I look at my account and guess what....3100 extra was added to the loan amount for the insurance. I am to the point now that I am shopping for another loan and that I will gladly change banks because of this incompetence. I hope the CEO sees this and makes the proper changes
  By Christopher Holley, April 05, 2017

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About Members Choice Credit Union in Katy