Kyle Lindner - State Farm Insurance Agent in 430 South Mason Road #112

Customer Reviews about Kyle Lindner - State Farm Insurance Agent:

• ★ ☆ ☆ ☆ ☆
  Like others here, this office also cancelled my plan for nonpayment WITHOUT contacting me. I had my insurance set up on auto payments, come June I call to get updated insurance cards, to find out they cancelled my plan in May (a little over a month ago). They claim to have sent me letters but I received none. When I spoke to the representative about this he listed by my address with the WRONG apartment number (which i corrected 3 times!!). When I told him it was wrong and I have corrected it with them 3 times already, he quickly said "oh never mind, I just read it wrong." I call BS on that, real convenient. Now I have a lapse in coverage due to the incompetence of this office. ITS CALLED A PHONE, PICK ONE UP! Snail mail is one of the most unreliable ways to contact your clients. Thanks to this office, I am now being faced with quotes ranging $400 or more, MORE THAN ANY OF MY BILLS INCLUDING MY CAR NOTE. This office has completely screwed me and of course, they won't lose sleep over it. This is absolutely ridiculous, I had them for 5 years with no issues in payment, yet after 5 years they aren't intelligent enough to say "hey...this is abnormal for this client...lets CALL THEM BEFORE IT CANCELS." No they choose to send a letter and cross their fingers. STAY AWAY!!!!
  By Sakura Samora, August 20, 2017
• ★ ☆ ☆ ☆ ☆
  I would rate this Zero stars but unfortunately I can't. I came here and got insurance in 2011 and was always pleased with the service I had. A couple of years later I have 2 vehicles with insurance (one with liability and one full coverage) and renters insurance since I do not own a home. Well I recently purchased a new vehicle and traded in one of my old ones so I callled up here to switch my full coverage to my new vehicle. When I called to speak to someone about the switch I had been informed that my policy was cancelled back in September of last year. I was floored by this. I had been with them for over 5 years and cancelled my services without a notice or anything. When I explained this to the agent on the phone she transfered me to Kyle Lender who is the person in charge of this State Farm branch and he told me the same thing the previous agent had told me and explained that I was dropped because they had not recieved payments from me when my account was set up to autobill me. He then told me that State Farm sent me letters to my home saying that my services had been cancelled. I had never recieved one letter about this and my insurance card was good through December of last year! How does that work? When I explained this to him and wanted to keep my plan he explained to me that i was now considered a high risk person to be insured by State Farm and that my premium would go up because of this (what really makes me mad is that I had gotten a letter from them while I was on bed rest from back surgery last year that it was going down for being a loyal customer). He then tells me he would call me in 30 minutes to see what he could do. An hour later I get a call from someone else at the branch telling me everything Kyle and the first agent I spoke with initially. I then reexplained everything I had told the both of them and he was in shock and disarray that something like this even happened and when I asked why Kyle was not calling me back he told me he had left for the day then proceeds to give me premiums much higher than when I was part of State Farm. I don't know why any of this happened and probably will never find out. They left me high and dry after they stopped caring I guess cause they never informed me via email, mail, or phone call that my insurance was cancelled (which is illegal) so now ive been driving for 7 months with no insurance and not being informed that I didnt have any. I called many companies last night to get my insurance situation settled because I don't feel I can trust either this branch or the company itself.
  By Ryan Evans, May 19, 2017

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About Kyle Lindner - State Farm Insurance Agent in Katy